Returns & Exchanges
At Afrocenchix, we want you to love your hair care routine. If you are not completely satisfied with your purchase, you can return unopened products in their original condition within 14 days of delivery.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a return authorization.
Package Your Item
Ensure the products are securely packed in their original, unopened packaging to prevent damage during transit.
Ship the Return
Send your package to our designated returns address using a tracked shipping service to ensure safe delivery.
Receive Your Refund
Once we receive and inspect your item, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing